doRAG Privacy Policy

This policy is effective as of 6-April-2026.

We are committed to protecting your privacy and ensuring your trust in us. This privacy policy describes how doRAG ("doRAG", "we", "us", "our") collects, uses, shares, and protects your information when you use the doRAG web application (the "Services").

The use of our Services is subject to the terms outlined in our Terms of Service.

Information We Collect

Personal Information: We may collect your name, email address, and any other personal information you provide when registering or interacting with doRAG.
Usage Data: We collect information about how you use doRAG, including the type of device you use, your IP address, and the pages you visit.
Uploaded Content: We collect and store the documents, files, and website URLs you upload to build your chatbot knowledge bases.
Interaction Data: We collect the content of interactions with chatbots built on doRAG, including messages and any feedback provided.

How We Use Your Information

Providing Services: We use your information to provide and improve doRAG's services, ensuring you can create and manage effective chatbots.
Analytics: We analyse usage data to improve doRAG's functionality, performance, and to enhance your user experience.
Communication: We may use your contact information to send you updates and notifications related to our services.

External Links

Source Attribution: When answering queries, chatbots built on doRAG may provide links to external sources for further information. Clicking on these links will direct you to external websites not controlled by doRAG. We are not responsible for the privacy practices or content of these websites.
Data Collection by External Sites: External websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their content. Please review the privacy policies of these websites for more information.

Sharing Your Information

We do not sell or share your personal information with third parties, except:

With Your Consent: If you agree to share your information with third parties.
For Legal Reasons: If required by law or to protect our rights.

Third Party Services

APIs: We use third-party services, such as Application Programming Interfaces (APIs), to maintain and provide our services. For example, queries may be transmitted to large language model providers to generate responses. No personally identifiable information is transmitted unless required for continuity of service.
Cloud Monitoring Tools: We may use cloud monitoring tools to collect anonymized information about usage. These tools may collect your IP address, device type, browser type, operating system, geographic location, and other technical information. We use this information to gain insights about the usage of our services, which helps us improve them.

These third-party services are subject to their own terms and privacy policies, which we encourage you to review.

Data Security

We take data security seriously and implement robust security measures to protect your data from unauthorized access, alteration, or disclosure.

Your Rights

Access and Correction: You can request access to your personal information and ask us to update or correct it if needed.
Deletion: You can request the deletion of your personal information, subject to legal requirements.

Children's Privacy

Age Restriction: We do not knowingly collect personally identifiable information from anyone under the age of 13 without parental consent. Any information provided through the application indicates that the user is 13 years or older or has acquired parental consent.
Parental Guidance: If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to delete such information from our records.

Changes to Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and other relevant platforms.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at contact@mail.admin.dorag.ai

Thank you for using doRAG!